TIDE Assurance Standards
- If a problem occurs due to a product defect within the warranty period ( 6 months after purchase), we will repair or replace it free of charge. In that case, please enter the information below and contact us via email (firstname.lastname@example.org) or official LINE account.
■Name ■Address ■Telephone number ■Contents *Please enter as much information as possible when purchasing the product.
- Scratches, wrinkles, and dirt found after use are not covered by the warranty. Please check the product at the time of purchase.
・Depending on usage conditions, repairs may be required even within the warranty period. note that.
・Repair period varies depending on the situation. Please contact us.
・After the warranty period, we will repair the product for a fee. Please contact us for repair costs and period. (Depending on the condition of the product, it may not be possible to repair it.)
・Leather is an ideal fiber created by nature. Therefore, the leather may have small scratches, wrinkles, grains, streaks , etc. In this case, along with the proof that it is genuine leather, it is also a characteristic of the original leather. Thank you for your understanding.
-Color may transfer to clothing or other materials due to friction (especially when it contains sweat or moisture). Please be careful when wearing white or light colored clothing.
- If it gets wet, immediately pat it dry with a soft cloth, then dry it in the shade.
・When storing, avoid placing the product in close contact with other products, avoid high temperatures and high humidity, and store in a well-ventilated place with low humidity and out of sunlight.
・Avoid using benzene.
・If you clean it regularly with a cleaner or cream suitable for the material, you can keep it in good condition and use it for a long time.