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distributor Urban Crafts Co., Ltd.
Operation manager Kosho Utsumi
address 769-2601
1135 Higashikagawa City, Kagawa Prefecture
telephone number 0879-25-4151
email address
Necessary charges other than products

■Shipping fee
Free nationwide for purchases of 10,000 yen or more
*However, in the case of Okinawa and remote islands, the fee is 1,620 yen (tax included) regardless of the amount.

■Convenience store payment fee A separate payment fee of 185 yen is required. Payment can be made at the following convenience stores.

7-Eleven Family Mart Lawson Ministop Daily Yamazaki

■Bank transfer fee Please make the payment to the bank account specified in the email within 7 days of receiving the order acceptance email.

*Transfer fees will be borne by the customer.
*If payment cannot be confirmed within 7 days after receiving the order confirmation email, the order will be treated as cancelled. We apologize for the inconvenience, but please place your order again.
*The product will be shipped after payment is confirmed.

How to order

■Only those who are registered members can purchase.

*If you have any questions about ordering, please contact us by phone or email.

payment method

■Credit card ■Convenience store payment ■Bank transfer (prepayment)

Due date for payment

■Credit card Payments will be made based on the membership terms and conditions of each credit card company.

■Convenience store payment Please make payment at any convenience store within 7 days after receiving the order acceptance email.

■Bank transfer Please make a payment to the following account within 7 days after receiving your order acceptance email.

Delivery time

■ Delivery time (handover time) Delivery time (handover time) is usually as follows, depending on the payment method selected by the customer. However, please refer to each * below.

■For credit card payments We will ship within 5 days after the credit card payment is approved.

■In the case of bank transfer, the item will be shipped within 5 days after payment is confirmed by the customer.

*Normally, it takes about 2-3 days for shipping.

*The number of days until shipping may vary depending on the delivery area, congestion, etc.
*If you are in a hurry, please reply to the order confirmation email sent after placing your order. However, please note that we may not be able to comply with your request.
*If an item is out of stock at another store, we will notify you by email. Please note.
*Delivery date and time cannot be specified.

About returns and exchanges

Returns and exchanges are possible within 7 days of receiving the product. If the product is defective, we will bear the return shipping costs.
Please note that if the return is due to customer circumstances, you will be responsible for the shipping costs.

About refunds After checking the returned product, we will refund the amount to the credit card or designated account you used.
In rare cases, the purchase amount may be debited from your account due to the credit card closing date.
Please note that in this case, your credit card company will issue a refund when you make your next billing.
Scope of refund The details of the refund are as follows.
- Commodity price
- Please note that shipping charges will not be refunded when purchasing consumption tax.